Frequently Asked Questions
1. Who is your care for?
We support adults of all ages who want to remain living at home but need a helping hand — whether that’s due to age, illness, disability, recovery after hospital, or simply wanting companionship.
2. Can I choose the days and times of my visits?
Yes — your care fits around you. We’ll agree on a schedule that works for your lifestyle, whether that’s regular daily visits, weekly support, or occasional help when needed.
3. What makes your service different?
We don’t believe in quick, box-ticking visits. Our minimum one-hour calls mean we have time to really connect, get things done properly, and share moments that matter.
4. Will I always see the same carer?
Wherever possible, yes. We know how important familiar faces are, so we aim to provide continuity and build trust over time.
5. Can you help with more than personal care?
Absolutely — we can help with cooking, shopping, household tasks, attending appointments, social outings, and simply being there for a good chat.
6. What if my needs change?
Your care plan is flexible. If your needs change, we can adapt the level or type of support straight away — whether that means increasing visits or providing specialist care.
7. Do you work with families too?
Yes — we work closely with family members, keeping them updated and involved so they feel reassured their loved one is safe and happy.
8. Are you regulated?
Yes — we’re registered with the Care Quality Commission (CQC) and follow their standards to ensure your safety, dignity, and wellbeing at all times.
9. Can you start care urgently?
In many cases, yes. We’ll do our best to begin care within a couple of days, or sooner if there’s an urgent need.
10. How do I arrange care?
It’s simple — call us or email us to arrange a free home visit. We’ll listen, understand your needs, and create a plan that feels right for you
Still have a question? We’re happy to help — please contact us and we’ll get back to you as soon as possible.